Terms and conditions

Upon purchase of new card or top up of $300, customers can get a free tall handcrafted beverage during Mon-Fri except public holidays in Jan

  • Offer is valid from Jan 1 – 31, 2018 from Monday to Friday except public holidays
  • Offer is only applicable to registered members and transactions completed in coffeehouses only
  • Offer is not applicable to Asia World Expo and Hung Hom MTR Station coffeehouses
  • Offer is only applicable to top-up/ new Perfect Cup Card purchase of $300 or above in a single transaction
  • Complimentary beverage(s) are not applicable to promotional drinks, Chillino, specialty coffee, liqueur coffee, bottled drinks and juices
  • Offer is not applicable to the purchase/ top-up through mobile app, website, Pacific Coffee gift card and existing Perfect Cup Card
  • All complimentary beverages(s) must be redeemed on the spot in the same transaction   
  • The offer cannot be used in conjunction with other promotions or privileges including hospital staff discounts
  • The offers cannot be exchanged for its cash equivalent. The purchased and complimentary items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

Spend $60 or more in one transaction on Saturdays, Sundays and public holidays in January to get a free tall size handcrafted beverage

  • Offer is valid from Jan 1 – 31, 2018 on Saturdays, Sundays and public holidays
  • Offer is only applicable to registered members and transactions completed in coffeehouses only
  • Offer is not applicable to Asia World Expo and Hung Hom MTR Station coffeehouses
  • The offer is only applicable to payment settled by loyalty cash
  • The complimentary beverage(s) are not applicable to promotional drinks, Chillino, specialty coffee, liqueur coffee, bottled drinks and juices
  • The offer is not applicable to the purchase of consignment items, vouchers, gift cards, Perfect Cup Cards or card top-up
  • Spend $60 per transaction to get one free tall size handcrafted beverage, spend $120 per transaction can get 2 free tall size handcrafted beverages, and so on
  • The spending requirement of $60 will be based on regular prices
  • All complimentary beverages(s) must be redeemed on the spot in the same transaction    
  • The offer cannot be used in conjunction with other promotions or privileges including hospital staff discounts, except bring-your-own-mug discount, which only applies to the purchased beverages(s)
  • The offer is not applicable to in-app or online purchase or top up, delivery services, and cannot be exchanged for its cash equivalent
  • The purchased and complimentary items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

Get one Red Packet Set for free with any in-store purchases over $88

  • Offer is available from Jan 17, 2018 to Feb 28, 2018 while stocks last
  • Offer is available at all Pacific Coffee in Hong Kong except Asia World Expo Exhibition Hall and Hung Hom MTR Station coffeehouses
  • Offer is applicable to a single spending over $88
  • One set of red packet can be redeemed in one transaction
  • Offer cannot be used in conjunction with any other promotions or privileges
  • Offer is not applicable to online shopping, in-app purchase or delivery services
  • Purchased or redeemed items are non-refundable and non-exchangeable
  • Pacific Coffee Company Ltd. Reserves the right of final decision in case of disputes

Jumbo Set: one CNY promotional drink, one Red Packet Set and one Red Packet Pouch Set at $68 (Perfect Cup Card member) / $88 (retail price)

  • Offer is available from Jan 17, 2018 to Feb 28, 2018 while stocks last
  • Offer is available at all Pacific Coffee in Hong Kong except Asia World Expo Exhibition Hall and Hung Hom MTR Station coffeehouses
  • Offer is applicable to the purchase of CNY promotional drink, Red Packet Pouch Set and Red Packet Set in a single transaction
  • Offer cannot be used in conjunction with any other promotions or privileges, including loyalty offers in Jan and Feb. The exclusive CNY product discount from the Fortune Voucher Set is not applicable to the Jumbo Set.
  • Offer is not applicable to online shopping, in-app purchase or delivery services
  • Purchased or redeemed items are non-refundable and non-exchangeable
  • Pacific Coffee Company Ltd. Reserves the right of final decision in case of disputes

The Luck Set: one Tangerine Cup Lid / Snack Tray and one Handmade Glass Mug – Coin Pattern at $118

  • Offer is available from Jan 11, 2018 to Feb 28, 2018 while stocks last
  • Offer is available at all Pacific Coffee in Hong Kong except Asia World Expo Exhibition Hall and Hung Hom MTR Station coffeehouses
  • Offer is applicable to the purchase of Tangerine Cup Lid / Snack Tray and Handmade Glass Mug – Coin Pattern in a single transaction
  • Offer cannot be used in conjunction with any other promotions or privileges. The exclusive CNY discount from the Fortune Voucher Set is not applicable to The Luck Set.
  • Offer is not applicable to online shopping, in-app purchase or delivery services
  • Purchased or redeemed items are non-refundable and non-exchangeable
  • Pacific Coffee Company Ltd. Reserves the right of final decision in case of disputes

Redeem one 2-in-1 Blanket & Cushion Set at $98 (original price: $198)

  • Offer is available, while stocks last
  • Offer is available at all Pacific Coffee in Hong Kong except Asia World Expo Exhibition Hall and Hung Hom MTR station coffeehouses
  • Offer is only applicable to the purchase of Pacific Coffee branded merchandise items
  • Redeem one 2-in-1 Blanket & Cushion Set with the purchase of one merchandise item; redeem two 2-in-1 Blanket & Cushion Sets with the purchase of two merchandise items, and so on
  • Purchased merchandise items and the 2-in-1 Blanket & Cushion Sets have to be redeemed in the same transaction
  • Offer cannot be used in conjunction with any other promotions or privileges
  • Offer not applicable to online shopping, in-app purchase or delivery services
  • Purchased or redeemed items are non-refundable and non-exchangeable
  • Pacific Coffee Company Ltd. Reserves the right of final decision in case of disputes
  • Pacific Coffee Co. Ltd. reserves the rights of final decision in any case of disputes

(Airport staff exclusive) Enjoy 30% off on any food and beverage purchases at Airport North Satellite Concourse coffeehouse

  • This offer is valid at the coffeehouse at Hong Kong International Airport North Satellite Concourse until Dec 31, 2017
  • Customers need to present valid Airport staff card to enjoy the offer
  • This offer is not applicable to the purchase of impulse food, delivery services or in-app purchases
  • This offer cannot be used in conjunction with other promotions (except bring-your-own-mug discount)
  • This offer cannot be exchanged for its cash equivalent
  • The purchased items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the rights of final decision in any case of disputes

Buy-one-get-one-free voucher on beverages at selected coffeehouses

  • Voucher holder can enjoy buy-one-get-one-free voucher on handcrafted beverages (excluding Chillino, promotional drinks, specialty coffee, liqueur coffee, bottled drinks, juices, delivery services and in-app purchases)
  • The offer is only redeemable at selected Pacific Coffee coffeehouses in Hong Kong (as stated on the voucher)
  • The complimentary beverage(s) must be redeemed immediately with the purchased beverage(s)
  • The offer cannot be used in conjunction with any other promotions or privileges, except bring- your-own-mug discount, which applies to purchased items only
  • If customers request to combine the tall or grande beverages (purchased and complimentary) in one single cup, an alto size will be served.
  • The complimentary beverage(s) apply to the lowest value of the ordered beverage(s) in one transaction and a maximum of 3 drinks can be purchased
  • Purchased or complimentary item is not refundable and not exchangeable
  • Photocopies and electronic version of the voucher are not acceptable
  • The voucher can only be used once
  • Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes

Enjoy 50% off any handcrafted beverages or specialty beverages upon any purchase of specialty desserts at Kornhill Plaza coffeehouse

  • This offer is only available at Kornhill Plaza coffeehouse every day from 6pm onwards
  • This offer is applicable to any purchase of special desserts; discounted handcrafted beverages or specialty beverages does not include promotional drinks, specialty coffee and Chillino
  • Specialty desserts include: Affogato, Waffles, Hot Marshmallow Brownies in Skillet, Chocolate Lava Cake, Peanut Butter Toast and Cinnamon Churros
  • Offer cannot be used in conjunction with other promotions
  • This offer is not applicable to delivery services or in-app purchases
  • Discounted items must be redeemed immediately with the purchased item(s)
  • This offer cannot be exchanged for its cash equivalent
  • The purchased and discounted items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the rights of final decision in any case of disputes

Enjoy free upgrade on handcrafted beverage upon purchase of food item in ‘Today’s Special’

  • This offer is applicable to selected Pacific Coffee in Hong Kong
  • Free upgrade excludes specialty coffee, liqueur coffee, bottled drinks and juices
  • One ‘Today’s Special’ food item purchase entitles free upgrade on one cup of handcrafted beverage. Purchase of two pieces entitles free upgrade on two cups of handcrafted beverages, and so on
  • Food items are available while stocks last
  • This offer cannot be used in conjunction with other promotion, except bring-your-own-mug discount
  • This offer is not applicable to delivery services, and cannot be exchanged for its cash equivalent
  • This offer must be redeemed immediately with the purchased food item
  • The purchased items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the rights of final decision in any case of disputes

Exclusive birthday offer for Perfect Cup card member

  • The offers can be redeemed once only
  • Birthday cake or drink can only be redeemed in the birthday month as registered on the Pacific Coffee website.
  • Double loyalty points can only be redeemed on the birthday as registered on the Pacific Coffee website.
  • Complimentary item is not refundable and not exchangeable
  • Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes

Free upgrade offer for lids collection campaign

  • Free upgrade on any handcrafted beverages upon putting a clean coffee lid into the assigned tube
  • Offer is only valid at selected coffeehouses: http://www.pacificcoffee.com/eng/news/selected_store.html 
  • One lid for one free upgrade offer, two lids for two upgrades, and so on
  • One drink is entitled to one free upgrade offer only
  • Customers have the responsibility to keep their lid in a clean condition for redemption
  • This offer is not applicable to delivery services
  • This offer cannot be used in conjunction with any other discount or promotional offers, including bring-your-own-mug offer
  • This offer cannot be exchanged for its cash equivalent
  • The purchased items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

Buy Mug Get Free Tall Coffee Promotion

  • This offer is redeemable at all Pacific Coffee locations in Hong Kong
  • The complimentary tall size handcrafted beverage excludes promotional drink, Chillino, specialty coffee, liqueur coffee, bottled drinks and juices
  • Non-members must redeem the drink on the spot with the same transaction; registered members can choose to redeem an e-coffee coupon at their Perfect Cup Card instead and use it within 3 months. Expiry date is non-extendable.
  • This offer is applicable to Pacific Coffee branded thermal mugs, travel mugs, ceramic mugs but excludes consignment items
  • This offer is not applicable to online shopping
  • This offer cannot be exchanged for cash or its equivalent or used in conjunction with any other promotions or privileges
  • All items are non-refundable and non-exchangeable
  • Pacific Coffee Co. Ltd. reserves the right of final decisions in any case of disputes

Wedding Voucher

  • The voucher entitles the holder to redeem 2 tall-sized handcrafted beverages in the same transaction, exclude liqueur coffee, specialty coffee, bottled drinks and juices
  • The voucher is redeemable at any Pacific Coffee in Hong Kong (except Hung Hom MTR Station coffeehouse)
  • The voucher cannot be exchanged for cash or its equivalent
  • The voucher cannot be used in conjunction with any other promotions or privileges
  • The voucher is valid for one-time use only
  • The expiry date is non-extendable
  • Pacific Coffee Co. Ltd. reserves the right of final decisions in case of disputes

Table limit and minimum spending at coffeehouses

Pacific Coffee reserves the right to impose a minimum spending of HK$60 per customer and limit table time to 60 minutes per purchase for dine-in customers. Studying and conducting homework within the premises is subject to our Manager’s discretion. We apologize for the inconvenience caused.