| Pacific Coffee Loyalty Program – The Perfect Cup Card
The Perfect Cup Card is a loyalty program of Pacific Coffee, aims to bring in more benefits to our loyal customers.
We cordially invite you to join in our program and get a card to share with us your card usage experience by email to theperfectcupcard@pacificcoffee.com.
Now just go to one of our coffeehouses in Hong Kong,
buy a Perfect Cup Card with an initial cash value
of HK$200 and get started!
Frequently asked questions about the Perfect
Cup Card
- How does the Perfect Cup Card Programme
work?
- A HK$200 first time preload value is needed
to activate the Perfect Cup Card. You can accumulate
points with any purchase of our drinks, food and
merchandise items (except consignment goods).
You will get 1 point for every HK$1 spent, and
20 points are equivalent to HK$1 in redemption
value.
- How come I can’t use my points,
I have already got the Perfect Cup Card?
- You will need to register
online before you can redeem your points.
- I can’t see the updated point balance
on the receipt?
- Our system will re-new the balances around midnight
everyday, so the updated points will be shown
the next day
- When will my points expire?
- When will my card expire?
- Once activated, the card will expire after 15 consecutive months of non-use. Unused amount or point balance shall be forfeited automatically upon the expiry date.
- I don’t like to pre-load value
into the card. Can I still use the card to accumulate
points?
- Yes. Simply present the Perfect Cup Card to
the cashier when you pay by cash or credit card.
- I’ve lost my card. What do I do?
- If you’ve already registered online, please
call our hotline 8108 6500 to report on the lost
card. To get a replacement card, a HK$50 administration
fee is required. All the cash and point balances
will then be transferred to the new card. You
can choose any of our coffeehouses to collect
your new card.
- If you haven’t registered, unfortunately
we can’t do anything for you because we
will not have your records to transfer the cash
balance and points.
- How long will it take to get a replacement
card?
- What are the benefits of being a member
apart from accumulating points?
- We will have members- only promotions from time
to time. Also on your birthday, you will get double
points for any purchases at PCC by using the card.
Customer Service Hotline:
(852) 8108 6500 |