Terms & Conditions of The Perfect Cup Card
The Perfect Cup Card (Loyalty Card)
This Agreement is of immediate effect.
This Agreement is a contract between the Holder of the Perfect Cup Card ("the Card Holder") and Pacific Coffee Company Limited ("PCC"), the issuer of the Card.
This Agreement explains PCC's obligations to you as the Card Holder when applying for and using the Card.
By using the Card, the Card Holder agrees to the terms of this Agreement.
Card Holder's Account
The Card can only be used in exchange for goods and to accumulate points at any of the PCC's coffeehouses in Hong Kong or the App. PCC reserves the right not to accept any Card if PCC reasonably believes that the use is unauthorized, fraudulent or otherwise unlawful.
Unless otherwise required by law, no change or cash refund will be provided and no interest will be credited to the Card Holder by PCC.
A unique and verified mobile number is required for each account
The Card cannot be exchanged or transferred.
Only one Card can be used in each transaction.
Loading Value on the Card:
A HK$200 first time preload value is required for physical card activation at any of the PCC's coffeehouses by credit card or cash. No preload value is required for e-card activation at PCC’s mobile app “Pacific Coffee Hong Kong”. E-Card Holders will enjoy the same member benefits and are bound by the same terms and conditions as the physical Card Holders.
To add value to the Card for future consumption, a minimum of HK$100 or its multiples is required. The maximum stored value of the Card is HK$2,000. PCC may change the maximum and minimum amounts at any time by notifying the Card Holder at the point of sale or on PCC website.
The Card Holder can use card balance to settle full or partial payment for goods purchased at any of PCC’s coffeehouses. Card balance can only be used to settle full payment for goods purchased on the App.
PCC coffee voucher cannot be converted into any value in the Card.
Check Balance/Expiry Date:
The Card Holder can check the Card balance at any of the PCC's coffeehouses, on PCC’s mobile app “Pacific Coffee Hong Kong” (the App) or by calling PCC customer service hotline at 8108 6500.
The Card Holder can check the expiry date at any of the PCC's coffeehouses or by calling PCC customer service hotline at 8108 6500.
The Card will expire 15 months after it has been activated or after 15 consecutive months of non-use. Unused amount and/or point balance shall be forfeited automatically upon the expiry date.
New Membership Levels(as amended on 11 November 2024, with effect from 11 November 2024)
1. The original membership system has been updated. The personal information, cash and point balances in the original system will not be affected. Existing member can login via his registered mobile phone number, account name or Perfect Cup card number and password without re-registration.
2. The details of New Membership Level System is as follows:
After the update of the membership system, existing members will be automatically assigned to the corresponding membership level based on their cumulative spending in the previous 365 days. **Please note that this is just an assignment of grading and no upgrade coupon will be granted by this action.
Cumulative Spending
Cumulative spending (expressed in ml) is the sum of total spending at PCC in the past 365 days. Member’s spending with his account at any PCC coffeehouses (in-store or app purchase) will be recorded in his Perfect Cup Card account, and for every HKD$1 spent, 1 ml will be added. The amount of cumulated spending determines the membership level.
Membership Levels Description and Upgrade Rules
All newly registered members are automatically recognized as Foundation members. Members will then be classified into Foundation, Advance and Premium members according to their cumulated spending within the next 365 days after registration.
Foundation（namely Green Farmer): $0-$499 cumulated consumption;
Advance（namely Brown Coffee Lover): $500-$1999 cumulated consumption;
Premium（namely Red Coffee Expert): $2000 or above cumulated consumption;
• Green Farmer (Foundation): Once registered the digital Perfect Cup Card account, members will automatically be enrolled in the Membership Levels Programme and recognized as this category.
• Become a Green Farmer and enjoy the following benefits:
i) Successful registration will be given to a Welcome Gift- containing a 20%, 30% and 50% discount off e-coupon respectively for a tall-size handcrafted beverage, and a 10% discount off e-coupon for any food items (coupons are valid for 60 days from the date of receipt) - The Welcome Gift will be automatically dispatched to the member’s account showing in “My Rewards” page.
ii) 1 point will be earned with every HK$1 spent at any of the PCC's coffeehouses or on the App. 20 points will be deducted from the Card in lieu of HK$1 for purchase of goods at any of the PCC's coffeehouses or on the App (e.g. a drink valued at HK$20 = 400 points)
iii) Registered members will be entitled a birthday voucher (to redeem a complimentary tall-size handcrafted beverage or a dessert cake once at any PCC's coffeehouses) in their registered birthday month, except when the account has HK$0 card and point balances. Registered members are entitled to earn double points for any purchase made on their registered date of birth. The Card or the Cards’ QR code must be presented upon the redemption of the birthday reward.
• Brown Coffee Lover (Advance): members will be upgraded to this category when they have made a $500ml cumulative purchase at PCC’s coffeehouses or app in the past 365 days.
• Become a Brown Coffee Lover and enjoy the following benefits:
i) Upgrade Gift – an e-coupon to redeem a complimentary tall-size handcrafted beverage (coupon is valid for 30 days from the date of receipt) – The Upgrade gift will be automatically dispatched to the member’s account showing in “My Rewards” page.
ii) 1.5 points will be earned with every HK$1 spent at any of the PCC's coffeehouses or on the App. 20 points will be deducted from the Card in lieu of HK$1 for purchase of goods at any of the PCC's coffeehouses or on the App (e.g. a drink valued at HK$20 = 400 points)
iii) Registered members will be entitled a birthday voucher (to redeem a complimentary tall-size handcrafted beverage or a dessert cake once at any PCC's coffeehouses) in their registered birthday month, except when the account has HK$0 card and point balances. Registered members are entitled to earn double points for any purchase made on their registered date of birth. The Card or the Cards’ QR code must be presented upon the redemption of the birthday reward.
• Red Coffee Expert (Premium): members will be upgraded to this category when they have made a $2000ml or above cumulative purchase at PCC’s coffeehouses or app in the past 365 days.
• Become a Red Coffee Expert and enjoy the following benefits:
i) Upgrade Gift – an e-coupon to redeem a complimentary grande-size handcrafted beverage (coupon is valid for 30 days from the date of receipt) – The Upgrade gift will be automatically dispatched to the member’s account showing in “My Rewards” page.
ii) 2 points will be earned with every HK$1 spent at any of the PCC's coffeehouses or on the App. 20 points will be deducted from the Card in lieu of HK$1 for purchase of goods at any of the PCC's coffeehouses or on the App (e.g. a drink valued at HK$20 = 400 points)
iii) Registered members will be entitled a birthday voucher (to redeem a complimentary tall-size handcrafted beverage or a dessert cake once at any PCC's coffeehouses) in their registered birthday month, except when the account has HK$0 card and point balances. Registered members are entitled to earn double points for any purchase made on their registered date of birth. The Card or the Cards’ QR code must be presented upon the redemption of the birthday reward.
Membership Level Downgrade Rules
Membership levels are determined by the cumulative spending of members in the past 365 days,
•if an Advance member's cumulative spending does not reach 500ml (i.e. $500) in the last 365 days, the level will be downgraded to Foundation;
• if a Premium member's cumulative spending does not reach 2,000ml (i.e. $2000) in the last 365 days, the level will be downgraded to Advance; if the spending does not reach $500 (i.e. $500), the level will be further downgraded to Foundation;
• if a Foundation member's cumulative spending does not reach 500ml in the last 365 days, the member will maintain his membership in the same level.
Downgrade in membership level would only be processed once within 365 days
Membership account will expire 15 months after 15-consecutive-month of non-use. Unused point balance shall be forfeited automatically while the cash balance will be frozen (the account status would remain active under this situation). Member must re-activate the account by top up or making purchase (in-store/ via app) with the presence of Perfect Cup Card or App QR code before the cash balance is unfrozen.
Cancellation of the Card
No refund for any Card cancellation. PCC will deactivate the Card upon receiving Card cancellation request.
Replacement of the Card
PCC is not responsible for any transaction effected and charge incurred with the loss of the Card.
PCC is not responsible for any unauthorized transaction associated with the Card.
To protect Card Holders against loss and damage, PCC will deactivate the lost card upon receiving a written or verbal request by the Card Holder. PCC will, however, not be liable for any unregistered lost and damaged Cards.
Customer are suggested to purchase a new card from our coffeehouses or via APP and email to theperfectcard@pacificcoffee.com for Cash balances and Points transfer.
The Card balance is only protected starting from the point in time the Card Holder notifies PCC that the Card is missing. PCC will freeze the remaining balance on the Card at the time the Card Holder notifies PCC and will load that remaining balance on the replacement Card (The maximum amounts of Cash Balance and Point Balance to be reloaded are HK$2,000 and 100,000 points respectively).
In determining the remaining amount of points to be transferred to the replacement Card, the records held by PCC shall be treated as conclusive evidence of the amount of the remaining points except for any manifest error on PCC's part.
The recovered points will only be transferred into the replacement Card if the Card Holder agrees to obtain a replacement Card. If the Card Holder does not obtain a new Card for his/her own use, the Card will be deactivated and the points will be forfeited.
Billing Errors, Corrections
PCC reserves the right to correct the balance of the Card if PCC believes that a clerical, billing or accounting error has occurred. If the Card Holder have any questions regarding transaction history or any such correction, or if the Card Holder disputes any transaction or correction that has been assessed against the Card, please contact PCC Customer Service Team at 8108 6500. PCC will conduct an investigation and communicate the results and correct any error that PCC verifies as soon as PCC finishes the investigation. If no error is found, PCC will provide an explanation. PCC shall have no liability for any billing error unless the Card Holder notifies PCC within sixty (60) days of the date of the transaction in question. The Card Holder should monitor the transactions and account balances closely.
Changes to this Agreement
Use of the Card constitutes the Card Holder's acknowledgement of and the agreement to abide by the terms and conditions set forth in this Agreement.
PCC reserves the right to amend the terms and conditions at its discretion, including any rights or obligations the Card Holder or PCC may have without prior notice.
As permitted by applicable law, any change, addition or deletion will become effective at the time PCC posts the revised agreement to its website. Unless PCC states otherwise, the change, addition or deletion will apply to the Card Holder's further and existing Cards.
Termination
PCC may suspend or terminate this Agreement or revoke or limit any or all of the rights and privileges granted to the Card Holder at any time without notice or liability. Termination may result from the Card Holder's fraudulent or unauthorized use of the Card. If PCC terminates this Agreement without cause, PCC will refund the balance held in the Card account less any amounts that the Card Holder may owe to PCC.
Indemnity
The Card Holder agrees to indemnify PCC against all actions, proceedings, liabilities, claims, loss, damages and reasonable costs and expenses which may be taken against PCC or which PCC may suffer, sustain or incur (as the case be) in respect of the Card unless the same were caused by any manifest error on PCC's part.
Disclaimers and Limits of Liability
PCC and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. PCC does not represent or warrant that the Card will always be accessible or accepted.
In the event that PCC or its affiliates are found liable to the Card Holder, the Card Holder shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on the Card. PCC and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if PCC or its authorized representatives have been advised of the possibility of such damages.
In no event shall PCC or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of the Card through accident, misuse, or fraudulent means or devices by the Card Holder or any third party, or as a result of any delay or mistake resulting from any circumstances beyond PCC's control.
Personal Data
Notice to the Card Holder relating to the Personal Data (Privacy) Ordinance ("the Ordinance"):It is necessary for each of the Card Holder to provide his/her personal data to PCC from time to time in connection with obtaining or continuing to use the Card.
If the Card Holder is unable or unwilling to provide such correct data, PCC may be unable to provide the Card Holder with the service.
Each of the Card Holder agrees that his/her personal data provided to PCC relating to the Card may be used for the following purposes:-
(a) processing the application for the Card;
(b) verifying any information and records relating to the Card Holder;
(c) enforcing and exercising PCC's rights under this Agreement;
(d) the normal management, operation and the maintenance of the Card system, including audit;
(e) designing new or improving existing services provided by PCC, PCC's subsidiaries and affiliates (i.e. any other entity which directly or indirectly controls PCC, is controlled by PCC, or is under common control with PCC) for customer's use;
(f) marketing of goods and/or services by PCC, PCC's subsidiaries and affiliates or any of PCC's selected business partners;
(g) communication from PCC to the Card Holder;
(h) investigation of complaints, suspicious transactions and research for service improvement;
(i) prevention or detection of crime;
(j) disclosure as required by law; and
(k) other related purposes.Data held by PCC relating to the Card Holder is kept confidential by PCC, but each of the Card Holder agrees that for the purposes set out in the above clause, PCC may transfer or disclose such information to the following parties (whether within or outside the Hong Kong Special Administrative Region):
(a) any relevant service providers under a duty of confidentiality to PCC;
(b) any agent, contractor or third party service provider (under a duty of confidentiality to PCC) who provides administrative, telecommunications, computer, payment, data processing or other services in connection with the operation of PCC's business;
(c) any other person under a duty of confidentiality to PCC including PCC's subsidiaries, affiliates or business partners; and
(d) any person to whom PCC, our subsidiaries, affiliates or business partners in (c) above, is under a binding obligation to make disclosure under the requirements of any law, rule and regulation, including those of countries outside of Hong Kong for data transferred to those countries, but such disclosure will only be made under proper authorEach of the Card Holder has the right to:
(a) check whether PCC holds data about the Card Holder and have access to that data;
(b) require PCC to correct any data relating to the Card Holder which is inaccurate;
(c) ascertain PCC's policies and practices in relation to personal data and to be informed of the kind of personal data held by PCC; and
(d) request PCC not to use the personal data of the Card Holder for direct marketing purposes, which PCC will cease to do at no cost to the Card Holder.PCC reserves the right to charge the Card Holder a reasonable fee for processing any request for access to his/her personal data.
Any request for access to data or correction of data or for information regarding our policies and practices and kinds of data held by PCC should be made in writing addressed to:
Pacific Coffee Company Ltd.
7/F Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong KongIf Card Holder does not want to receive marketing materials from PCC in the future, Card Holder may write to PCC at the above address or call PCC on 8108 6500.
Nothing in this Notice shall limit the rights of the Card Holder under the Ordinance.
AssignmentPCC may assign all or part of its rights or obligations under this Agreement without notice to the Card Holder provided that PCC complies with all applicable laws, regulations in respect of such assignment, PCC shall be released from all liability.
Governing LawThis Agreement shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China.
Entire AgreementThis Agreement is the complete and exclusive statement of agreement between the Card Holder and PCC, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this Agreement.
Should there be any dispute, PCC reserves the right of final decision.
English Version PrevailsThe Chinese translation is provided for reference only. In case of any discrepancy between the English and Chinese versions, the former shall prevail.
Inquiries or QuestionsIf the Card Holder has any questions regarding this Agreement or the Card, please call PCC on 8108 6500.
Disclaimers and Limits of Liability
PCC and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Card, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. PCC does not represent or warrant that the Card will always be accessible or accepted.
In the event that PCC or its affiliates are found liable to the Card Holder, the Card Holder shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on the Card. PCC and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if PCC or its authorized representatives have been advised of the possibility of such damages.
In no event shall PCC or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of the Card through accident, misuse, or fraudulent means or devices by the Card Holder or any third party, or as a result of any delay or mistake resulting from any circumstances beyond PCC's control.
Personal Data
Notice to the Card Holder relating to the Personal Data (Privacy) Ordinance ("the Ordinance"):It is necessary for each of the Card Holder to provide his/her personal data to PCC from time to time in connection with obtaining or continuing to use the Card.
If the Card Holder is unable or unwilling to provide such correct data, PCC may be unable to provide the Card Holder with the service.
Each of the Card Holder agrees that his/her personal data provided to PCC relating to the Card may be used for the following purposes:-
(a) processing the application for the Card;
(b) verifying any information and records relating to the Card Holder;
(c) enforcing and exercising PCC's rights under this Agreement;
(d) the normal management, operation and the maintenance of the Card system, including audit;
(e) designing new or improving existing services provided by PCC, PCC's subsidiaries and affiliates (i.e. any other entity which directly or indirectly controls PCC, is controlled by PCC, or is under common control with PCC) for customer's use;
(f) marketing of goods and/or services by PCC, PCC's subsidiaries and affiliates or any of PCC's selected business partners;
(g) communication from PCC to the Card Holder;
(h) investigation of complaints, suspicious transactions and research for service improvement;
(i) prevention or detection of crime;
(j) disclosure as required by law; and
(k) other related purposes.Data held by PCC relating to the Card Holder is kept confidential by PCC, but each of the Card Holder agrees that for the purposes set out in the above clause, PCC may transfer or disclose such information to the following parties (whether within or outside the Hong Kong Special Administrative Region):
(a) any relevant service providers under a duty of confidentiality to PCC;
(b) any agent, contractor or third party service provider (under a duty of confidentiality to PCC) who provides administrative, telecommunications, computer, payment, data processing or other services in connection with the operation of PCC's business;
(c) any other person under a duty of confidentiality to PCC including PCC's subsidiaries, affiliates or business partners; and
(d) any person to whom PCC, our subsidiaries, affiliates or business partners in (c) above, is under a binding obligation to make disclosure under the requirements of any law, rule and regulation, including those of countries outside of Hong Kong for data transferred to those countries, but such disclosure will only be made under proper authorEach of the Card Holder has the right to:
(a) check whether PCC holds data about the Card Holder and have access to that data;
(b) require PCC to correct any data relating to the Card Holder which is inaccurate;
(c) ascertain PCC's policies and practices in relation to personal data and to be informed of the kind of personal data held by PCC; and
(d) request PCC not to use the personal data of the Card Holder for direct marketing purposes, which PCC will cease to do at no cost to the Card Holder.PCC reserves the right to charge the Card Holder a reasonable fee for processing any request for access to his/her personal data.
Any request for access to data or correction of data or for information regarding our policies and practices and kinds of data held by PCC should be made in writing addressed to:
Pacific Coffee Company Ltd.
14/F Hollywood Centre, 233 Hollywood Road, Sheung Wan, Hong KongIf Card Holder does not want to receive marketing materials from PCC in the future, Card Holder may write to PCC at the above address or call PCC on 8108 6500.
Nothing in this Notice shall limit the rights of the Card Holder under the Ordinance.
AssignmentPCC may assign all or part of its rights or obligations under this Agreement without notice to the Card Holder provided that PCC complies with all applicable laws, regulations in respect of such assignment, PCC shall be released from all liability.
Governing LawThis Agreement shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China.
Entire AgreementThis Agreement is the complete and exclusive statement of agreement between the Card Holder and PCC, and supersedes and merges all prior proposals and all other agreements. In the event that any provision of this Agreement shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of this Agreement.
Should there be any dispute, PCC reserves the right of final decision.
English Version PrevailsThe Chinese translation is provided for reference only. In case of any discrepancy between the English and Chinese versions, the former shall prevail.
Inquiries or QuestionsIf the Card Holder has any questions regarding this Agreement or the Card, please call PCC on 8108 6500.