Our Story

Pacific Coffee is a leading coffee chain in Asia established in Hong Kong in 1992, with an extensive and growing store network in Hong Kong and Mainland China.

Our motto “The Perfect Cup anywhere anytime” embodies what we do—handcrafting quality coffees, offering a wide selection of fresh food items served with a personal touch in a cozy, comfortable environment.

Our brand is recognized as serving some of the best espresso coffees in Hong Kong, having won several consumer awards by major magazines and websites.  Quality is always our top priority—with our coffees being slow-batch roasted by professional and experienced roasters who directly source exquisite beans from sustainable farms across the world's prized growing regions.  Our coffees are all handcrafted at store by our talented Baristas, demonstrating our shared passion and commitment for a perfect cup.

Inspired by the success of Pacific Coffee’s retail operations, Coffee Solutions was set up in 1995 to offer comprehensive support to bean-to-cup solutions in corporate settings. Together with leading coffee manufacturer, JURA, we serve leading institutions and numerous businesses across the city.   We have a strong history of innovation and continue to transform digitally with our award-winning loyalty program and mobile app. More recently, the launch of our e-commerce platform meets the growing demand of consumers who wish to enjoy a top-quality in-home coffee experience. We are a people business serving the community while creating a coffee culture. We continuously seek entrepreneurial franchise partners keen to develop our brand in new markets.  Through our services, a cup of quality coffee becomes an affordable luxury and a lifestyle habit.

Our Promise

We have a passion for coffee and are committed to making our coffeehouses an urban oasis that promotes a slower pace of life. It’s our pledge to provide customers with quality handcrafted coffee and beverages and a really comfortable place to hang out, with plenty of food choices that are freshly made and delivered every morning. To make every customer’s visit a pleasant one, we pay attention to every little detail from the quality of our food and beverage, to interior decor, music selection and reading materials. It is an affordable luxury that customers can enjoy in everyday life.

With our motto "The Cup, The Thought, My Way", we strive to offer customers a total lifestyle experience.
‘The Cup’ – Brewing a quality cup from the heart
‘The Thought’ – Serving with humility and sensibility
‘My Way’ – Crafting a space for the enjoyment of life

Our Technology

Besides quality coffee, great food and comfortable surroundings, we also invest in technology to offer the best online experience for our customers.

Pacific Coffee’s mobile app allows you to purchase and send drink vouchers as gifts to friends, anywhere, anytime. You can also receive updates for the latest offers, check store locations/hours and much more at your fingertips. A scan-and-pay option is available for all registered members to make quick purchases at our coffeehouses while they can also top up their account via the app.

Whether for business or leisure, our in-store internet facilities allow customers to get online access, when and where they need it.  At our coffeehouses, most stores are equipped with CSL Wi-Fi. Each customer may enjoy a 30-minutes complimentary Wi-Fi session simply by making a purchase while members can enjoy two free 60-minute Wi-Fi sessions upon request. During their subsequent visits within 30 days for members, their devices will be automatically connected to the Wi-Fi again at just a touch of the screen.

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