Our People

Customer Service Officer


  • Handle order fulfilment, maintenance request and invoicing for corporate customers
  • Handle inbound enquiry & provide basic troubleshooting to customers
  • Maintain data in Dynamics 365 CRM & ERP
  • Provide general administrative support to Coffee Solutions Department
  • Prepare report and monthly analysis for management review
  • Work closely with Sales/Finance/Logistics team to facilitate daily operation
  • Support hotline enquiry for retail team
  • Ad hoc project as assigned


  • Holder of Diploma or above
  • 1 year or above relevant experience in customer services field is preferred
  • Experience on handling electric/home appliance product is an advantage
  • Good communication and interpersonal skills with people of all levels
  • Pleasant personality & patient attitude, good telephone manner;
  • Hard worker, quick learner, customer services oriented and detailed mind;
  • Mature and self-motivated with strong sense of responsibility
  • Able to work independently and work under pressure;
  • Good command of spoken and written Cantonese & English;
  • Excellent PC skills including Microsoft Word, Excel, PowerPoint and Outlook
  • Immediate available is preferred
  • Fresh graduates are also welcome

We offer a rewarding career with an attractive remuneration package including a 5-day work week, medical benefits, generous annual leave, staff discounts, and competitive salary to suitable candidates.


Interested parties please send a full resume with your current & expected salary and availability to recruitment@pacificcoffee.com


Pacific Coffee Company Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated strictly and only used for recruitment-related purposes. Please visit our website www.pacificcoffee.com for more details.

We offer attractive remuneration package to the right candidate.


Other Opportunities

Environment, Health & Safety (EHS) Manager

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