Our People

Customer Service Office


  • Handle eCommerce order fulfillment, inventory control, logistics and after-sale service
  • Provide quality customer service via various communication channels, e.g. telephone, emails, social medias, etc
  • Provide basic troubleshooting to customers
  • Process orders and requests from corporate customers, prepare quotation and invoicing
  • Maintain and update information of CRM and ERP
  • Prepare report and monthly analysis for management review
  • Liaise with internal parties to ensure daily operation run smooth
  • Ad hoc project as assigned


  • Holder of Diploma or above
  • 1 year or above relevant experience in customer services field is preferred
  • Experience on handling electric/home appliance product is an advantage
  • Good communication and interpersonal skills with people of all levels
  • Pleasant personality & patient attitude, good telephone manner;
  • Hard worker, quick learner, customer services oriented and detailed mind;
  • Mature and self-motivated with strong sense of responsibility
  • Able to work independently and work under pressure;
  • Good command of spoken and written Cantonese & English;
  • Excellent PC skills including Microsoft Word, Excel, PowerPoint and Outlook
  • Immediate available is preferred

We offer rewarding career with attractive remuneration package including 5-day work week, medical benefit, generous annual leave, staff discounts and competitive salary to the right candidates.


Interested parties please send full resume with your current & expected salary and availability to hr@pacificcoffee.com


Pacific Coffee Company Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose.Please visit our website www.pacificcoffee.com for more details.

We offer attractive remuneration package to the right candidate.


Other Opportunities

Assistant System Engineer
Operations Expert
Training Officer/ Senior Training Officer
Retail Administrator
Head of Information Technology
Head of Food and Beverage
Area Manager
Infrastructure Manager
Assistant Accounting Officer / Accounting Officer


Top-up of your existing card can now be done online by following the instructions below. Double the benefits, double the convenience!


* The Perfect Cup Card can only be used at Pacific Coffee outlets in Hong Kong.

*All prices are displayed in Hong Kong Dollars (HKD).

Don’t have a card?

Get the card with a minimum value of $200 and you can accumulate points upon consumption at any coffeehouse of Pacific Coffee for redemption of food & beverage or merchandise items available in Pacific Coffee. To find out more about the details and benefits of our Perfect Cup Card, please click here.


Minimum amount of $200

*All prices are displayed in Hong Kong Dollars (HKD).

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