Our People

Infrastructure Manager


  • Manage the overall data center operations and long term direction for network infrastructure and application/database server support functions
  • Ensure incidents are managed appropriately and handle in expected timeframes
  • Manage change control process to ensure authorization, prioritization and evaluation have taken place
  • Manage successful patch management program to maintain a stable and secure environment
  • Manage disaster recovery planning (Data backup and restoration, DR plan update and conduct annual DR drill)
  • Enforce good cyber hygiene and conduct cybersecurity awareness program
  • Conduct cybersecurity reviews and risk assessments on new technologies, IT systems and digitization solutions
  • Manage the Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
  • Manage IT operational documentation and policies
  • Improve service quality and ensure capacity is proactively managed and in line with the growth of the company
  • Conduct periodic evaluations of products in the market to recommend the most suitable solutions for the business
  • Ensure Service Level Agreements for the enabling technologies are adequate, updated and relevant
  • Manage IT asset change management and IT asset life cycle management
  • Assist the Director in managing budget
  • Maintain, monitor and implement systems (ERP, HRMS, POS, etc) and network infrastructure projects
  • Coordinating with vendors, infrastructure and application teams
  • Provide 3rd level support for our coffeehouse
  • Handle standby calls after office hour
  • Undertake any ad-hoc projects works as assigned


  • Degree holder in Computer Science, Information Technology or related discipline or above
  • 7-10 years relevant working experience in IT, experience gained from F&B retail is preferable
  • Minimum 5 years of hands-on experience in network support/administration role
  • Solid knowledge and hands-on experience in Microsoft Server, Microsoft Active Directory, Microsoft Dynamic NAV, Microsoft Exchange/O365/M365, Microsoft SQL server VMware vSphere, SAN, Cloud, IP telephony, firewall and network technologies
  • Hands-on experience in POS operation support. Familiarity with Retail and Microsoft Dynamic NAV is an advantage
  • Holder of CISSP / CISM / CRISC / CISA / Microsoft certification is preferred
  • Strong communication among internal/external users
  • Responsible, hardworking and able to work under pressure
  • Ability to provide technical training to end users
  • Ability to work in a team environment to engage and motivate team members
  • Skill in organizing resources and establishing priorities
  • Self-motivated and a fast learner

We offer rewarding career with attractive remuneration package including 5-day work week, medical benefit, generous annual leave, staff discounts and competitive salary to the right candidates.


Interested parties please send full resume with your current & expected salary and availability to recruitment@pacificcoffee.com


Pacific Coffee Company Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose.Please visit our website www.pacificcoffee.com for more details.

We offer attractive remuneration package to the right candidate.


Other Opportunities

Assistant System Engineer
Operations Expert
Customer Service Office
Training Officer/ Senior Training Officer
Retail Administrator
Head of Information Technology
Head of Food and Beverage
Area Manager
Assistant Accounting Officer / Accounting Officer


Top-up of your existing card can now be done online by following the instructions below. Double the benefits, double the convenience!


* The Perfect Cup Card can only be used at Pacific Coffee outlets in Hong Kong.

*All prices are displayed in Hong Kong Dollars (HKD).

Don’t have a card?

Get the card with a minimum value of $200 and you can accumulate points upon consumption at any coffeehouse of Pacific Coffee for redemption of food & beverage or merchandise items available in Pacific Coffee. To find out more about the details and benefits of our Perfect Cup Card, please click here.


Minimum amount of $200

*All prices are displayed in Hong Kong Dollars (HKD).

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