Our People

Customer Service Assistant


  • Handle customer enquiries & complaints via phone and email with good manner
  • Provide support in daily operations of CS team
  • Maintain CRM and membership database
  • Perform routine clerical tasks
  • Prepare periodical reports to manager and department head
  • Work closely with internal departments to ensure smooth operation


  • Holder of Diploma or above
  • 1 year or above relevant experience in sales/customer services
  • Fresh graduates are welcome to join
  • Pleasant & patient, excellent telephone manner;
  • Able to work independently and work under pressure;
  • Familiar with Word, Excel, Chinese and English typing
  • Good command of spoken and written English is a must;
  • Immediate available is preferred

We offer rewarding career with attractive remuneration package including 5-day work week, medical benefit, generous annual leave, staff discounts and competitive salary to the right candidates.


Interested parties please send full resume with your current & expected salary and availability to hr@pacificcoffee.com


Pacific Coffee Company Limited is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purpose.Please visit our website www.pacificcoffee.com for more details.

Fight the virus together!

Over 100 job opportunities for you!

Other Opportunities

Assistant System Engineer
Accounting Officer
Human Resources Assistant (Welcome Local/ IANG University Student)
Training Officer/ Senior Training Officer
Assistant Project Manager
Senior IT Manager
Head of Food and Beverage
Senior Marketing Officer
Business Development Officer
Marketing Officer (CRM)


Top-up of your existing card can now be done online by following the instructions below. Double the benefits, double the convenience!


* The Perfect Cup Card can only be used at Pacific Coffee outlets in Hong Kong.

*All prices are displayed in Hong Kong Dollars (HKD).

Don’t have a card?

Get the card with a minimum value of $200 and you can accumulate points upon consumption at any coffeehouse of Pacific Coffee for redemption of food & beverage or merchandise items available in Pacific Coffee. To find out more about the details and benefits of our Perfect Cup Card, please click here.


Minimum amount of $200

*All prices are displayed in Hong Kong Dollars (HKD).

Subscribe to Newsletter

Sign up now for our e-newsletter to get the latest Pacific Coffee news and hot offers