Terms and Conditions

APP member May1-7 exclusive offer

Offer 1:  Buy one get one free coupon

1. The offer is valid on May 10 – 11 2025 only.
2. The offer is only applicable App pre-order.
3. The offer is redeemable at all Pacific Coffee in Hong Kong except all office stores, university stores, hospital stores, Asia world Expo stores, Airport stores, Tsim Sha Tsui Hong Kong Cultural Centre and The Peak Tower store.
4. The offer is not applicable to Promotional Drinks, Chillino, liqueur coffee, hand drip coffee, bottled drinks and juices (an additional $4 will be charged per beverage to upgrade to oat milk).
5. The offer apply to the lowest value of the ordered beverage(s) in one transaction. Offer is not only applicable to same size.
6. The offer cannot be used in conjunction with any other promotions or privileges includes bring-your-own-mug discount.
7. Expiry date is non-extendable.
8. Purchased item is not refundable and not exchangeable.
9. Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes.

Offer 2：New member $19.9 Kenya cold brew offer

1. The vouchers are valid 14 days. All expired vouchers will be voided automatically and cannot be re-issued
2. The offer is redeemable at designated Pacific Coffee stores in Hong Kong except all office stores, university stores, hospital stores, Asiaworld Expo, airport stores, Hong Kong Cultural Centre and The Peak Tower.
3. This offer is only applicable to APP pre-order，Offer is only applicable to new members who have registered between 1-7 May 2025
4. Each voucher can enjoy $19.9 buying one Kenya AA series coffee ( Tall size )
5. Additional charges will be applied for another special requests/ upgrade.
6. The offer cannot be used in conjunction with any other promotions or privileges (Bringyour-own-mug offer is not applicable).
7. This offer cannot be exchanged for cash or its equivalent and is non-refundable
8. Beverage’s availability may vary at individual stores and while stocks last
9. Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes.

Offer 3: New member 50% off handcrafted beverage offer

1. The offer is valid on May 10 – 11 2025 only.
2. The offer is redeemable at designated Pacific Coffee stores in Hong Kong except all office stores, university stores, hospital stores, Asiaworld Expo, airport stores, Hong Kong Cultural Centre and The Peak Tower.
3. This offer is only applicable APP pre order only.
4. The offer is not applicable to Promotional Drinks, Chillino, liqueur coffee, hand drip coffee, bottled drinks and juices (an additional $4 will be charged per beverage to upgrade to oat milk).
5. Offer is only applicable to new members who have registered between 1-7 May 2025
6. The offer cannot be used in conjunction with any other promotions or privileges (Bringyour-own-mug offer is not applicable).
7. This offer cannot be exchanged for cash or its equivalent and is non-refundable
8. Food and beverages availability may vary at individual stores and while stocks last
9. Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes.

Healthy Meal voucher set

1. The vouchers are valid 14 days. All expired vouchers will be voided automatically and cannot be re-issued. Available daily after 11am.
2. The vouchers are redeemable at selected Pacific Coffee in Hong Kong*
3. e-voucher set includes 5 pcs voucher for redemption. Each vouchers can redeem for 6 Nutribite healthy meal. The lunch combo included one tall size handcrafted beverage, or add $5 upgrade to promotional drink. *Free tall beverage include: Americano, Latte, Iced Lemon Tea, Cappuccino, Caffe Mocha, Chocolate. Can upgrade size. Please remember Select designated free drink on APP, and add meal into the shopping basket at the same time.
4. An additional $4 will be charged per beverage to upgrade to oat milk, and additional charges will be applied for other special requests/ upgrade.
5. The offer is applicable for in-store and App pre-order service, except the delivery platform.
6. The offer cannot be exchanged for cash or its equivalent and are non-refundable
7. The offer cannot be used in conjunction with any other promotions or privileges
8. Each voucher can be used once only
9. Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

Tall size Voucher - APP & WhatsApp community promotion offer

1. The vouchers are valid until 30 Apr, 2025. All expired vouchers will be voided automatically and cannot be re-issued.
2. The offer is redeemable at designated Pacific Coffee stores in Hong Kong except all office stores, university stores, hospital stores, Asiaworld Expo, airport stores, HKCEC, HongKong Cultural Centre and The Peak Tower
3. E-voucher set includes 1 pcs voucher for redemption. Each voucher can redeem one tall size promotional drink/Americano/ Caffe Latte/ Cappuccino/ Mocha. To enjoy the offer of purchasing e-coupons, please remember to select the corresponding number of e-coupons (e.g. 7 and 9) on APP and add them to your shopping basket at the same time in order to enjoy the offer. You can only enjoy one offer within a single transaction, and there is no stacking of offers.
4. An additional $4 will be charged per beverage to upgrade to oat milk, and additional charges will be applied for other special requests/ upgrade.
5. The offer is applicable for in-store and App pre-order service, except the delivery platform.
6. The offer cannot be exchanged for cash or its equivalent and are non-refundable
7. The offer cannot be used in conjunction with any other promotions or privileges
8. Each voucher can be used once only
9. Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

Cheers Monday

1. The offer is redeemable at designated Pacific Coffee stores in Hong Kong except all office stores, university stores, hospital stores,
   Asiaworld Expo, airport stores, HongKong Cultural Centre and The Peak Tower.

2. This offer is only applicable to App pre-order service. 10% off on handcrafted beverages.

3. The offer is valid on 25th Nov/ 2nd Dec/ 9th Dec/ 16th Dec/ 23rd Dec 2024

4. Offer is not applicable to liqueur coffee, hand drip coffee, bottled drinks, and juices.After 3pm, Americano and Latte are not eligible
   for 10% off discount, only applicable to buy one get one free offer on the same day.

5. The offer cannot be used in conjunction with any other promotions or privileges (Bring-your-own-mug offer is not applicable).

6. This offer cannot be exchanged for cash or its equivalent and is non-refundable

7. Food and beverages availability may vary at individual stores and while stocks last

8. Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes.
   

1. The offer is redeemable at designated Pacific Coffee stores in Hong Kong except all office stores, university stores, hospital stores, Asiaworld Expo, airport stores, HongKong Cultural Centre, and The Peak Tower.

2. This offer applicable to App pre-order service only.

3. The offer is valid on each week Monday

4. Offer is only applicable to add +$18 on Ham&Cheese croissant upon handcrafted beverages purchased.

5. Food availability may vary at individual stores and while stocks last.

6. Offer cannot be used in conjunction with any other promotions or privileges (Bring your-own-mug offer is not applicable).

7. Purchased item is not refundable and not exchangeable.

8. Photo is for reference only. Food and beverages availability may vary at individual stores and while stocks last

9. Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes.

Membership Invitation Offer - Rewards are only available to new members who have completed a single purchase of more than $20 upon successful invitation to receive

Tall size handcrafted beverages
1. The vouchers are valid 30days and are non-extendable
2. Each voucher entitles the holder to one tall size handcrafted beverage except promotional drinks, hand drip & liqueur coffee, bottled drinks & juices
3. An additional $4 will be charged per beverage to upgrade to oat milk (except oatly latte & oatly mocha)
4. The vouchers are redeemable at all Pacific Coffee locations in Hong Kong and mobile App (except Asia World-Expo coffeehouses)
5. The vouchers and redeemed beverages cannot be exchanged for cash or its equivalent and are non-refundable
6. The vouchers cannot be used in conjunction with any other promotions or privileges
7. Each voucher is valid for one time use only
8. Pacific Coffee Co. Ltd. reserves the right of final decision in case of disputes

New Member Welcome Offer - 10% off for one food item

1. The offer is applicable to in-store and mobile app transactions and not applicable to purchase via delivery services

2. The offer is redeemable at all Pacific Coffee locations in Hong Kong (except Asia World-Expo coffeehouses)

3. Food item include Bakery, Sandwich and dessert

4. The offer apply to the lowest value of the ordered food in one transaction

5. The offer is applicable to registered members

6. The offer cannot be used in conjunction with any other promotions or privileges

7. Expiry date is non-extendable

8. Purchased item is not refundable and not exchangeable

9. Pacific Coffee Co. Ltd. Reserves the rights of final decision in any case of disputes

New Member Welcome Offer - 50% off for one handcrafted beverage

1. The offer is applicable to in-store and mobile app transactions and not applicable to purchase via delivery services

2. The offer is redeemable at all Pacific Coffee locations in Hong Kong (except Asia World-Expo coffeehouses)

3. Handcrafted beverages exclude promotional drinks, bottled drinks, juices, hand drip coffee and liqueur coffee(an additional $4 will be charged per beverage to upgrade to oat milk)

4. The offer apply to the lowest value of the ordered beverage(s) in one transaction

5. The offer is applicable to registered members

6. The offer cannot be used in conjunction with any other promotions or privileges except bring- your-own-mug discount (only applicable for in-store transaction)

7. Expiry date is non-extendable

8. Purchased item is not refundable and not exchangeable

9. Pacific Coffee Co. Ltd. Reserves the rights of final decision in any case of disputes

 

Enjoy 50% off for Tall or above handcrafted beverage upon purchase any food item on a-la-carte menu of Bistro by Pacific Coffee

1. The offer only applicable at Bistro by Pacific Coffee at Harmony Court, Sheung Wan.

2. Cannot be used in conjunction with any other promotions or privileges (includes bring-you-own-mug discount).

3. Maximum of 3 beverages can be purchased per transaction.

4. Offer excludes promotional drinks, Chillino, hand drip coffee, liqueur coffee, bottle drinks and juices.

5. For in-store transaction only and not applicable to delivery services or purchases via website or mobile app and cannot be exchanged for cash.

6. Expiry date is non-extendable.

7. Bistro by Pacific Coffee reserves the rights of final decision in any case of disputes.

 

Pacific Coffee $25 voucher

• Voucher entitles the holder to settle any payment as HK$25 cash (except the purchase or top-up of the Perfect Cup Card and Pacific Coffee Gift Card). Unused value will be forfeited

• Voucher is redeemable at all Pacific Coffee in Hong Kong.

• The Perfect Cup Card point accumulation is not applicable for the purchase or redemption of this voucher.

• Voucher cannot be exchanged for cash or its equivalent.

• Voucher is valid for one-time use only.

• Expiry date is non-extendable.

• Pacific Coffee Company Ltd. reserves the right of final decision in case of disputes.
  
  

10% off on whole bill upon presentation of valid Elder Octopus Card / JoyYou card / Senior Citizen Card (except merchandise items)

• Offer is available at all Pacific Coffee in Hong Kong

• Customers are required to present and settle full payment by Elder Octopus Card/JoyYou Card, or present Senior Citizen Card upon purchase to enjoy 10% off on whole transaction

• This offer is not applicable to merchandises, consignment items, coffee machines or coffee beans

• Cannot be used in conjunction with other promotion

• All purchased items are non-refundable or non-exchangeable

• Not applicable to delivery services or purchases via website or mobile app, and
  cannot be exchanged for cash

• The product is supplied by Pacific Coffee Company Ltd. with corresponding terms and conditions

• In case of any disputes, the decision of Pacific Coffee Company Ltd. shall be final

 

Exclusive birthday offer for Perfect Cup card member

• The offers can be redeemed once only

• Birthday cake or drink can only be redeemed in the birthday month as registered on the Pacific Coffee website.

• Double loyalty points can only be redeemed on the birthday as registered on the Pacific Coffee website.

• Complimentary item is not refundable and not exchangeable

• Pacific Coffee Co. Ltd reserves the right of final decisions in case of disputes

 

Buy Mug Get Free Tall Coffee Promotion

• This offer is redeemable at all Pacific Coffee locations in Hong Kong

• The complimentary tall size handcrafted beverage excludes promotional drink, Specialty Chillino, hand drip coffee, liqueur coffee, bottled drinks and juices

• Complimentary tall size handcrafted beverage must redeem on the spot with the same transaction

• This offer is applicable to Pacific Coffee branded thermal mugs, travel mugs, ceramic mugs but excludes consignment items

• This offer is not applicable to online shopping

• This offer cannot be exchanged for cash or its equivalent or used in conjunction with any other promotions or privileges

• All items are non-refundable and non-exchangeable

• Pacific Coffee Co. Ltd. reserves the right of final decisions in any case of disputes

 

Table limit and minimum spending at coffeehouses

Pacific Coffee reserves the right to impose a minimum spending of HK$60 per customer and limit table time to 60 minutes per purchase for dine-in customers. Studying and conducting homework within the premises is subject to our Manager’s discretion. We apologize for the inconvenience caused.

 

Charges for extra paper cup/ plastic utensils

To encourage waste reduction, $1 will be charge for each extra paper cup or set of plastic utensils. We apologize for the inconvenience caused.

 

Usage of our facility at coffeehouses

Priority use of our facility at all coffeehouses is reserved for patrons. We apologize for any inconvenience caused.