Our Loyalty Program Our Loyalty Program

Members' Benefits

Points reward

Earn 1 point with every HK$1 spent at all Hong Kong outlets (excluding consignment products and coffee machine purchases). Every 20 points can be used as HK$1.

Birthday surprises

Redeem a piece of cake or a tall size handcrafted beverage once in your registered birthday month (Not applicable when the Perfect Cup Card has HK$0 card balance and 0 points); Earn 2X points on your registered birthday.

Exclusive promotions

We regularly launch seasonal promotions for registered members, such as buy-one-get-one-free offers, discounts, free upgrades and many more!

Offers at other lifestyle retailers

Enjoy offers brought to you by our lifestyle retailer partners. Click here to know more.

Longer free Wi-Fi access

Enjoy 60-minute in-store Wi-Fi access two times a day for free and auto login for 30 days.

Manage your Account on Mobile

Enjoy an app-solutely simple and quick coffee experience with our Pacific Coffee Hong Kong app. Access everything easily at your fingertips!

Register as a member for free
Check card balance, point balance and transaction records on the go
Smart pay using card or point balance, credit card, Apple Pay, G Pay or PayMe
Top up the card instantly
Buy e-coffee vouchers and treat your friends
Pre-order and pick up at our coffeehouse without any waiting
Receive personalized offers and news just for you
Find the nearest coffeehouse

Lifestyle retailers’ offer

Stay Tuned!

FAQ

How does the Perfect Cup Card Programme work?

A HK$200 first time preload value is needed to activate the Perfect Cup Card. You can accumulate points with any purchase of our drinks, food and merchandise items (except consignment goods). You will get 1 point for every HK$1 spent, and 20 points are equivalent to HK$1 in redemption value.

How come I can’t use my points, I have already got the Perfect Cup Card?

You will need to register online before you can redeem your points.

I can’t see the updated point balance on the receipt?

Our system will re-new the balances around midnight everyday, so the updated points will be shown the next day.

When will my points expire?

Points are valid for a period of 12 months to 15 months. E.g. Points earned within the first quarter of this year will be expired at the end of the first quarter of the next year.

Points settlement will be done quarterly:

31 March, 2011 for points earned from 1 Jan to 31 March, 2010;
30 June, 2011 for points earned from 1 April to 30 June, 2010;
30 September, 2011 for points earned from 1 July to 30 September, 2010;
31 December, 2011 for points earned from 1 October to 31 December, 2010.

When will my card be expired?

Once activated, the card will be expired after 15 consecutive months of non-use. Unused amount or point balance shall be forfeited automatically upon the expiry date.